WhatsApp Checkout

WhatsApp Checkout is the fastest way to start selling. Customers place orders and you handle payment manually.

How It Works

1. Customer adds items to cart
2. Proceeds to checkout
3. Selects WhatsApp Checkout
4. Redirected to WhatsApp with order details
5. You chat and arrange payment
6. Manually mark order as Paid

Setup

1. Add Your WhatsApp Number

1. Go to Settings > General
2. Find WhatsApp Number
3. Select country code (+60 for Malaysia)
4. Enter number (without leading 0)
5. Save

Example: For 012-345-6789, enter 123456789

2. Enable WhatsApp Checkout

1. Go to Settings > Checkout
2. Enable WhatsApp Checkout
3. Save

Customer Experience

When a customer chooses WhatsApp Checkout:

1. They click “Complete Order”
2. WhatsApp opens with pre-filled message:

Hi! I'd like to order:

Order #12345
- Product A x 2 - RM50.00
- Product B x 1 - RM30.00

Subtotal: RM80.00
Shipping: RM10.00
Total: RM90.00

Name: Ahmad
Phone: 0123456789
Address: 123 Jalan ABC, KL

3. You reply to confirm and arrange payment

Processing WhatsApp Orders

1. Receive WhatsApp Message

Order appears in your WhatsApp with all details.

2. Confirm with Customer

Reply to confirm:

• Items available
• Delivery timeline
• Payment instructions

3. Receive Payment

Accept payment via:

• Bank transfer
• DuitNow
• Touch ‘n Go
• Cash (if COD)

4. Mark Order as Paid

1. Go to Orders in Pintas
2. Find the order
3. Open order details
4. Click Mark as Paid
5. Confirm

5. Fulfill Order

Ship the order and update tracking.

Benefits of WhatsApp Checkout

Benefit	Description
No fees	Zero transaction costs
Personal	Build customer relationships
Flexible	Negotiate, upsell, customize
Familiar	Customers already use WhatsApp
Fast setup	No gateway approval needed

Limitations

Limitation	Workaround
Manual tracking	Use Pintas order management
No auto-confirmation	Message customers directly
Time consuming	Add Stripe for high volume

Best Practices

1. Respond quickly - Reply within minutes if possible
2. Confirm everything - Restate order before payment
3. Send receipts - Confirm payment received
4. Update status - Mark paid promptly in Pintas
5. Follow up - Check on delivery satisfaction

WhatsApp Business

Consider upgrading to WhatsApp Business for:

• Business profile
• Quick replies
• Labels for organization
• Catalog integration
• Auto-replies

Tips for High Volume

When orders increase:

1. Add more payment methods - Stripe for cards
2. Create templates - Standard reply messages
3. Set business hours - Manage expectations
4. Consider hiring - VA for WhatsApp management

Starting Out?

WhatsApp Checkout is perfect for validating your business before investing in payment gateways.