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Pintas.ai Docs

Managing Orders

Every purchase creates an order. Learn how to manage the complete order lifecycle.

Order List

Section titled “Order List”

Access orders at Orders in the sidebar. Use tabs to filter:

TabShows
AllEvery order
UnpaidAwaiting payment
UnfulfilledNeeds shipping
OpenActive orders
ArchivedCompleted/closed

Order Statuses

Section titled “Order Statuses”

Payment Status

Section titled “Payment Status”
StatusMeaningAction
PendingAwaiting paymentWait or follow up
PaidPayment receivedFulfill order
RefundedMoney returnedOrder closed

Fulfillment Status

Section titled “Fulfillment Status”
StatusMeaningAction
UnfulfilledNot shippedShip or prepare
ShippedIn transitTrack delivery
FulfilledDeliveredComplete

Processing an Order

Section titled “Processing an Order”

1. Review Order Details

Section titled “1. Review Order Details”

Click an order to see:

  • Customer information
  • Items ordered
  • Shipping address
  • Payment details
  • Order timeline

2. Mark as Paid (if manual payment)

Section titled “2. Mark as Paid (if manual payment)”

For COD, bank transfer, or WhatsApp payments:

  1. Open order details
  2. Click Mark as Paid
  3. Confirm

3. Fulfill the Order

Section titled “3. Fulfill the Order”
  1. Prepare items for shipping
  2. Click Create Shipment
  3. Enter tracking number (optional)
  4. Select courier
  5. Click Fulfill

Customer receives fulfillment notification.

Manual Order Creation

Section titled “Manual Order Creation”

Create orders for phone/walk-in customers:

  1. Go to Orders > Create Order
  2. Select existing customer or create new
  3. Add products
  4. Set payment status
  5. Complete order

Order Timeline

Section titled “Order Timeline”

Each order shows a timeline of events:

  • Order placed
  • Payment received
  • Fulfillment started
  • Shipped
  • Delivered

Payments

Section titled “Payments”

Viewing Payments

Section titled “Viewing Payments”

Go to Orders > Payments to see:

  • All transactions
  • Payment method used
  • Transaction IDs
  • Status

Refunding an Order

Section titled “Refunding an Order”

For Stripe orders:

  1. Open order details
  2. Click Refund
  3. Enter amount (full or partial)
  4. Confirm

Manual payment refunds must be processed outside Pintas.

Shipments

Section titled “Shipments”

Managing Shipments

Section titled “Managing Shipments”

Go to Orders > Shipments for:

  • All shipment records
  • Tracking information
  • Delivery status

Adding Tracking

Section titled “Adding Tracking”
  1. Open shipment details
  2. Enter tracking number
  3. Select courier:
    • Poslaju
    • J&T Express
    • DHL
    • FedEx
    • Others
  4. Save

Customers can track their package.

Order Calendar

Section titled “Order Calendar”

Go to Orders > Calendar for a visual view of:

  • Booking appointments
  • Scheduled deliveries
  • Order timeline

Export Orders

Section titled “Export Orders”
  1. Go to Orders
  2. Click Export
  3. Select date range
  4. Download CSV

Use for accounting, reporting, or analysis.

Tips for Order Management

Section titled “Tips for Order Management”
  1. Process quickly - Ship within 24-48 hours
  2. Communicate - Update customers on status
  3. Track everything - Always add tracking numbers
  4. Handle issues fast - Respond to problems promptly
  5. Archive completed - Keep order list clean